About Our Client
Our client is a FMCG business based in Western Sydney. As a result of their significant growth and expansion they are currently recruiting a Customer Service Representative to join their incredible team.

About the Role
Reporting to the Quality Supervisor your responsibilities include

• Understand and communicate features and benefits of company products
• Process all orders – EDI, Frozen, Web
• Support back of house and front of house departments
• Identify areas of concern, opportunities or important feedback and communicate to manager
• Manage, document and resolve all customer enquiries / issues
• Perform outgoing calls to allocated customer portfolios in order to build relationships, introduce new products and grow sales
• Support sales objectives by communicating company’s promotional plan
• Check inventory for stock
• Prepare and process credit notes
• Process payments
• Back orders
• Input accurate and relevant records into customer database
• Any other duties required within reason
• Call outs when reps on leave etc
• Contracts/correspondence
• Filing
• Liaising regarding customers deliveries
• Bookings as required
• Comply with all Company policies, WHS and Quality procedures.
• Liaising regarding stock/incoming goods
• Order/picking IT issues
• Process credit claims
  • Support the Export Coordinator on a day to day basis with the following support but not limited to:
  • Receiving and preparation of export orders from Customers
  • Liaise with the production department in the manufacturing of export orders.
  • Ensure orders are entered into MFG-PRO, Excel, and Qzdocs.
  • Prepare export documentation, including the legalization of export document for Middle East customers with the Australian Arab Chamber and Embassies.
  • All other responsibilities required to give Customer Service Support to all export accounts.

Skills Required

• Demonstrated quality customer service, negotiation and communication skills
• Proven skills in relationship management, call centre customer service and achieving targets
• Focused on driving positive outcomes for both the customer and the business
• Motivated by positive customer relationships, sales success, training and development
• Thrive in a fast paced environment
• Enjoy contributing to a dynamic team
• Computer knowledge
• Ability to multi-task and meet deadlines
• Strong attention to detail
• Advanced listening, written and verbal communication skills
• Empathetic and solution focused
• Can do and willing attitude
• Previous experience within food, service or manufacturing industry recommended

On Offer
This is a permanent opportunity to work in a fast paced environment. Offer is an excellent salary package and on site parking. For any further questions please feel free to call Sushil Patil on 0434 252 860.