Website Evolve Talent

About Our Client
Our client is a FMCG business based in Western Sydney. As a result of their significant growth and expansion they are currently recruiting a Customer Service Representative to join their incredible team.

About the Role
Reporting to the Quality Supervisor your responsibilities include

  • Understand and communicate features and benefits of company products
  • Process all orders – EDI, Frozen, Web
  • Support back of house and front of house departments
  • Identify areas of concern, opportunities or important feedback and communicate to manager
  • Manage, document and resolve all customer enquiries / issues
  • Perform outgoing calls to allocated customer portfolios in order to build relationships, introduce new products and grow sales
  • Support sales objectives by communicating company’s promotional plan
  • Check inventory for stock
  • Prepare and process credit notes
  • Process payments
  • Back orders
  • Input accurate and relevant records into customer database
  • Any other duties required within reason
  • Call outs when reps on leave etc
  • Contracts/correspondence
  • Filing
  • Liaising regarding customers deliveries
  • Bookings as required
  • Comply with all Company policies, WHS and Quality procedures.
  • Liaising regarding stock/incoming goods
  • Order/picking IT issues
  • Process credit claims
    • Support the Export Coordinator on a day to day basis with the following support but not limited to:
    • Receiving and preparation of export orders from Customers
    • Liaise with the production department in the manufacturing of export orders.
    • Ensure orders are entered into MFG-PRO, Excel, and Qzdocs.
    • Prepare export documentation, including the legalization of export document for Middle East customers with the Australian Arab Chamber and Embassies.
    • All other responsibilities required to give Customer Service Support to all export accounts.

Skills Required

  • Demonstrated quality customer service, negotiation and communication skills
  • Proven skills in relationship management, call centre customer service and achieving targets
  • Focused on driving positive outcomes for both the customer and the business
  • Motivated by positive customer relationships, sales success, training and development
  • Thrive in a fast paced environment
  • Enjoy contributing to a dynamic team
  • Computer knowledge
  • Ability to multi-task and meet deadlines
  • Strong attention to detail
  • Advanced listening, written and verbal communication skills
  • Empathetic and solution focused
  • Can do and willing attitude
  • Previous experience within food, service or manufacturing industry recommended

On Offer
This is a permanent opportunity to work in a fast paced environment. Offer is an excellent salary package and on site parking. For any further questions please feel free to call Sushil Patil on 0434 252 860.

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