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I have got a client urgently looking for a Help Desk Support level 2 to replace a person who has been with the firm for over 5 years.

They are looking for a highly motivated IT Support Technician to join their IT team. Based in the Sydney CBD, the role is responsible for the day-to-day IT support of the Sydney office. The position is varied, being a mix of hands-on Mac end-user support, hardware maintenance and software management.

Responsibilities:

  • Provide Level 1 and 2 support and end to end ownership of assigned technical issues.
  • Ensure an effective 1st and 2nd level customer support service experience to all users.
  • Image, configure and maintain end user devices including Mac, PC and iOS.
  • Manage all servers and racks.
  • Support a diverse range of applications from O365 to creative applications like Adobe CC and Sketch.
  • Excellent skills in managing and supporting an AD/O365 environment.
  • Setup new users with all required accounts and privileges, provide induction training for IT and manage end user expectations on technical issues.
  • Follow process and workflows as well as recommend improvements.
  • Assist with creating, maintaining and upholding relevant information security policies and ensure any gaps are identified, remediated and reported.
  • Contribute to the IT and User knowledge bases, document all new initiatives and changes to network, systems, and policies thoroughly.
  • Training staff and inducting new starters on systems, processes, policies, or upcoming deployments.
  • Assist with the maintenance of logs regarding IT operation and security functions.
  • Maintain meeting room equipment, cabling and ensure all meeting room devices and laptops are in good working order and accessible.
  • Manage Wi-Fi and LAN networks.
  • Manage and update all network routers, switches and firewalls.

Experience:

  • Agency experience ideally but not mandatory
  • A passion for technology and strong problem-solving skills
  • Ability to learn new software and troubleshoot processes quickly.
  • Excellent analytical, organizational skills and attention to detail.
  • Excellent written and verbal communication skills (English fluency essential)
  • Strong sense of customer service.
  • Must enjoy being part of a diverse team and enjoy dealing with people.
  • Experience with the following platforms and systems:
    • JAMF Pro
    • Cisco Meraki
    • Nimble Storage
    • Maintaining large Mac environments.
    • Office 365 administration
    • AWS Services, covering EC2 and S3 management, storage, IAM.
  • Mac OS 10.9 – 11 proficiency is required.

Salary: $75K – $85K

Start date: ASAP

If this sounds like it could be of interest apply via the link and I will give you a call.

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